Little complaint about Dover & Smartpak

[Hayburner]

Why is it that when you receive your order from either of these companies the packing slip does not show the prices you were billed on certain orders?

I like to double check the prices when I receive an order and yes I can go on-line and see my original order, but really the packing slips should also show the price so it's easier for the customer.

I received the wrong size shirt from Dover, the order was placed at a store location and the sale price was $20. When I called customer service to get the correct size shipped, she said they are $69.00. I have no idea how or if I will get billed for the replacement shirt.

Just my little rant for today

[clanter]

a packing slip is just that a listing of the contents of the shipment, what was shipped, how many and if there is a back order should show show item ordered with quantity of zero

[piedmontfields]

Hayburner, I had not really thought of that, as when I have an issue with any company I'm inclined to use chat or email with the order number (which shows what I paid) as the opening to the conversation. I know I've done this with Smartpak, but maybe not with Dover.

I recently did this with REI when they set me yoga mats instead of kayak paddles!

Packing should reflect what is in the box---and your order number. But not necessarily the price.

[Hayburner]

Well, I know it's just a packing slip, I just wish there would be pricing on it. I have received shipments from other companies and the prices, shipping fee etc is all shown on the slip

[M&M]

I work winters at Dover. When I help check items to be shipped, the customer order shows the prices....? That's from the warehouse. Maybe from the store it's different.

[svvdressage]

I for one am so glad packing slips don't have prices....my hubby sometimes opens my packages and I would hate for him to see the total!!!

[Moutaineer]

If Smartpak would actually get round to shipping the stuff I ordered 3 weeks ago, I'd be happy at the moment...